Faq | AAP Group Cambodia

You can choose AAP Group, the largest and most trusted provider of truck scales in Cambodia. We offer the highest quality products, proven accuracy, and strong local after-sales service support.

2.How many types of truck scales do you offer?

We provide both digital and analogue truck scales. Dimensions can be customized according to your specific requirements.

3.Which truck scale is best for the modern industrial sector?

AAP Group offers advanced solutions with networked transmitters for all industrial applications. We recommend a multi-connectivity terminal indicator supporting Ethernet, Profinet/IP, Modbus RTU, TCP/IP, and other fieldbus protocols.

4. What common problems occur with weighbridges?

The most common issues include inaccurate readings, lightning damage, and poor durability—usually caused by choosing the wrong supplier. AAP Group prevents these problems by using load cell plate protection, surge protection devices, and high-quality materials to ensure long-term performance.

5. Do you provide installation services?

Yes. Our professional installation team ensures proper foundation work, precise calibration, and full system setup to guarantee maximum accuracy and durability.

6. How often should a truck scale be calibrated?

We recommend calibration at least once a year or after any major repairs, relocation, or unusual weight discrepancies. We also offer third-party certification services to ensure compliance with legal standards.

7. How long does a truck scale last?

With proper maintenance and high-quality components from AAP Group, a truck scale can last 15–20 years or more.

8. Do your truck scales meet government certification standards?

Yes. All our truck scales comply with OIML and ISO standards and can be provided with official third-party certification for legal trade use.

9. What sizes and capacities are available?

We offer various standard and custom sizes (length from 6m to 24m) with capacities up to 200 tons, depending on your needs.

10. Can the truck scale be connected to my company’s ERP or management system?

Yes. Our digital systems support integration with ERP, database, and reporting software for real-time data monitoring and automated record-keeping.

11. How do you protect truck scales from lightning damage?

We use load cell plate protection, lightning arrestors, and surge protection devices to safeguard your equipment and reduce downtime.

12. Do you provide after-sales support and spare parts?

Absolutely. We maintain a strong local service team and stock genuine spare parts to provide fast repair, replacement, and maintenance services anywhere in Cambodia.

13. How many types of truck scale installation are available?

We offer two main types of truck scale installation: pit-type (deep with the ground) and pitless (above-ground). The choice depends on your site conditions, space availability, and operational preferences. Our team can help you determine the best option for your business.

14. What is the difference between a digital and an analogue truck scale?

Digital truck scales use digital load cells for higher accuracy, faster response, and easier troubleshooting. Analog scales use analogue load cells and may require a junction box but can be more cost-effective in certain cases.

15. How do I choose the right truck scale for my business?

We recommend considering your maximum load requirement, site space, traffic volume, industry standards, and budget. Our team can provide a free consultation to help you choose.

16. Do you offer portable or mobile truck scales?

Yes. We have portable weighbridges that can be relocated easily, ideal for construction sites, mining operations, and seasonal businesses.

17. How long does it take to install a truck scale?

Depending on the site preparation, installation typically takes 3–7 days after the foundation is ready.

18. Can truck scales be used for both inbound and outbound weighing?

Yes. With the right software and setup, one truck scale can handle both inbound and outbound weighing efficiently.

19. Can you upgrade my old truck scale to a digital system?

Yes. We can retrofit older analogue systems with digital load cells and modern indicators without replacing the entire structure.

20. What materials are used for your weighbridges?

We use high-grade steel structures with anti-corrosion coating to ensure strength, durability, and long service life.

21. Do you provide foundation drawings and civil work guidance?

Yes. We supply detailed foundation drawings and can also assist with civil construction if required.

22. Can your truck scales operate in harsh environments?

Yes. Our scales are designed for extreme temperatures, dusty conditions, heavy rain, and other challenging environments, commonly used in mining, agriculture, and manufacturing.

23. How accurate are your truck scales?

Our truck scales can achieve accuracy of ±0.1% or better, in compliance with OIML R76 standards.

24. What is the maximum vehicle size you can weigh?

We can build platforms up to 24 meters long, capable of weighing the largest trucks, trailers, and special vehicles.

25. Do you provide software for reporting and record-keeping?

Yes. We supply weighing management software that allows printing tickets, generating reports, and storing data securely.

26. Can your truck scales connect to a CCTV system?

Yes. We can integrate weighing operations with CCTV monitoring for security and fraud prevention.

27. Do your truck scales support unmanned or automatic weighing?

Yes. We offer fully automated weighbridge solutions with RFAD Cards, Loop detect, Cameras, and barrier gates for 24/7 operation without an operator.

28. What maintenance is required for a truck scale?

We recommend cleaning the scale pit (if applicable), checking load cells, verifying accuracy, and inspecting cables regularly to ensure peak performance.

29. Do you provide training for my staff?

Yes. We offer on-site training on proper usage, maintenance, and troubleshooting to maximize the life of your equipment.

30. How can I request a quotation?

You can contact AAP Group directly via phone, email, or our website contact form. Our team will respond promptly with a customized proposal.

31. What is the delivery lead time for a truck scale?

Our standard delivery time is 4–6 weeks after order confirmation and foundation readiness. For urgent orders, we can arrange express delivery depending on stock availability.

32. What warranty do you offer for your truck scales?

We provide a 1-year warranty covering manufacturing defects, load cells, and terminal indicators. Extended warranty packages are also available for added peace of mind.

33. What are the site requirements before installation?

The site must have a prepared foundation, proper drainage, and stable ground conditions. We provide detailed drawings and guidance to ensure the site is ready for installation.

34. Does AAP’s weighing system require annual license renewal?

No. Our weighing system comes with a lifetime license, so you don’t need to pay for annual renewals. This ensures long-term cost savings and hassle-free operation.

35. Can AAP’s weighing system be customized for my business?

Yes. Our software is fully developed and customizable to meet various customer requirements — from simple weighing operations to complex industrial integrations, including ERP connections, automatic gates, and CCTV systems.

36. What languages does your weighing system support?

The AAP weighing system is available in Chinese (CN), Khmer (KH), and English (ENG), allowing operators to work in their preferred language without difficulty.

37. Can I request new features for the weighing software after purchase?

Yes. Since our software is developed in-house, we can add or modify features based on your operational needs, even after installation.

38. Is training available for all supported languages?

Yes. We provide operator training in Chinese, Khmer, or English to ensure your team can use the system effectively from day one.

1. Where can I buy digital scales in Cambodia?

You can choose AAP Group, Cambodia’s leading supplier of digital weighing solutions. We provide premium quality scales, proven accuracy, and strong local service support.

2. What types of weighing equipment do you offer?

We offer a full range, including tank scale/silo upgrading systems, weighing rooms for F&B, checkweighers, X-ray inspection systems, lightning/power surge protection devices, floor scales, bench scales, precision balances, analytical balances, crane scales, cage scales, animal scales, jeweler scales, and standard weigh sets.

3. Are your weighing solutions suitable for both industrial and commercial use?

Yes. Our products serve industries such as F&B, manufacturing, mining, agriculture, logistics, retail, healthcare, and jewelry.

4. Do you provide turnkey weighing system solutions?

Yes. We handle design, supply, installation, calibration, training, and after-sales service for complete peace of mind.

5. Do you have a warranty for your digital scales?

Yes. We provide a 1-year warranty on most digital scales and can offer extended warranty packages.

6. What is a tank scale or silo upgrading system?

It’s a high-capacity weighing system designed to measure bulk materials stored in tanks or silos, ideal for manufacturing and processing industries.

7. Can I upgrade my existing silo to a weighing system?

Yes. We can retrofit your silo or tank with modern load cell technology and digital indicators without replacing the structure.

8. What type of scale is used in a weighing room for F&B?

In a weighing room, we typically install high-precision analytical balances, precision balances, and bench scales. These are designed for hygienic, temperature-controlled environments to ensure accurate and contamination-free measurement of ingredients in the food and beverage industry.

9. What is a checkweigher?

A high-speed in-line weighing system used to verify product weights, ensuring compliance and quality control.

10. Do you provide X-ray inspection machines?

Yes. Our X-ray inspection systems detect foreign objects in packaged products, widely used in food, pharmaceuticals, and safety-critical industries.

11. What is a floor scale?

A heavy-duty platform scale used for weighing pallets, drums, and bulk goods, common in warehouses and factories.

12. What is a bench scale?

A compact, versatile scale used on workbenches for weighing small to medium packages or components.

13. What is a precision balance?

A high-accuracy scale designed for laboratory, research, and manufacturing applications.

14. What is an analytical balance?

An ultra-precise lab scale capable of measuring minute weights to microgram levels.

15. What is a crane scale?

A hanging scale used for weighing heavy loads lifted by cranes or hoists.

16. What is a cage scale?

A scale with enclosed sides for weighing animals or irregular loads safely.

17. What is an animal scale?

A platform scale designed for use in farm likes pig, chicken, cow.

18. What is a jewelry scale?

A compact scale with high precision for measuring gold, silver, gemstones, and precious items.

19. What is a standard weigh set?

A set of calibration weights used to verify and adjust the accuracy of scales.

20. Can all these scales be customized?

Yes. We can adjust capacity, size, connectivity, and software features according to your needs.

21. How often should my scale be calibrated?

At least once a year, or more frequently for high-precision applications.

22. Do you stock spare parts locally?

Yes. We keep genuine spare parts for fast repairs

23. Do you offer preventive maintenance contracts?

Yes. We have service packages to extend equipment life and reduce downtime.

24. Can I get technical support after hours?

Yes. We provide emergency technical support for urgent cases.

25. Who is the official distributor of Mettler Toledo in Cambodia?

AAP Group is the official distributor and authorized supplier of Mettler Toledo weighing solutions in Cambodia. We provide a complete range of products and services for industrial, commercial, and laboratory applications.

26. What Mettler Toledo products does AAP Group offer?

We supply truck scales, floor scales, bench scales, precision and analytical balances, tank and silo, checkweighers, X-ray inspection systems, moisture analyzers, and other Mettler Toledo solutions to meet diverse industry needs.

27. Why choose AAP Group for Mettler Toledo products?

As the authorized distributor, we ensure genuine products, manufacturer-backed warranties, expert installation, and certified calibration services, along with strong local after-sales support.

28. Does AAP Group provide installation and calibration for Mettler Toledo equipment?

Yes. Our technical team is trained by Mettler Toledo to handle installation, calibration, and maintenance.

29. Can I get spare parts and service for Mettler Toledo products in Cambodia?

Yes. We stock spare parts and offer fast, reliable repair services for all Mettler Toledo equipment, ensuring minimal downtime for your operations.

30. Has AAP Group completed large Mettler Toledo projects in Cambodia?

Yes. We have successfully delivered and installed Mettler Toledo truck scales, industrial floor scales, and precision laboratory balances for major factories, and warehouses.

31. What industries has AAP Group supply with Mettler Toledo solutions?

Our experience spans food & beverage, mining, agriculture, manufacturing, logistics, construction, retail, and research laboratories, ensuring we can adapt Mettler Toledo solutions to any sector.

32. Does AAP Group have certified Mettler Toledo technicians?

Yes. Our technical team has received direct training from Mettler Toledo, ensuring all installations, calibrations, and maintenance meet the standards.

33. What mistakes should customers avoid when choosing a scale?

A common mistake is buying a high-capacity industrial scale for precision lab work or using a sensitive analytical balance in a harsh industrial setting. This can cause inaccurate readings, faster damage, and wasted investment. Consulting with AAP Group before purchase ensures you select the right scale for your application.

34. What is the difference between scales used in industrial environments and laboratory rooms?

Industrial scales, such as truck scales, floor scales, and bench scales, are designed for high-capacity loads, durability, and resistance to harsh conditions like dust, vibration, and temperature changes.
Laboratory scales, such as precision balances and analytical balances, are built for ultra-high accuracy, controlled environments, and smaller sample size.